FAQ

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We are usually unable to edit an order once an order is placed due to how quickly orders are processed and shipped.

If you have specific questions about your order, please reach out to our customer care team at customercare@pixibeauty.com for further advice.

Our team works hard to process and ship orders as quickly as possible therefore there's only a very limited amount of time after an order has been placed when your order can be cancelled.

Please reach out to our customer care team at customercare@pixibeauty.com with your order number so that we can further advise.

If your order was cancelled, you will receive an email notice to explain the reason for the cancellation (see below). And most importantly - you WILL NOT BE BILLED for any cancelled items.

If you are interested in placing a new order or if you have questions about a cancelled order, please contact our customer care team or call us at +44 (0)20 7287 7211 (Mon - Sat 11:00 - 19:00; Sun 12:00 - 17:00 GMT).

When an order gets cancelled it's usually due to one of the following reasons:

-The items you wanted are no longer available
-Issue with payment; incorrect credit card information, the card expired, etc...
-We can't ship to the address provided

At this time, we are not currently looking for additional retail/wholesale partnerships.

If you reach out to customercare@pixibeauty.com, we will happily pass your information along so if in the future we are looking to expand.

Unfortunately, we must limit orders to no more than five (5) units of any item. If you have any questions, please contact our customer care team or call us at +44 (0)20 7287 7211 (Mon - Sat 11:00 - 19:00; Sun 12:00 - 17:00 GMT).

If your shipment arrives damaged, please contact us at customercare@pixibeauty.com or +44 (0)20 7287 7211 (Mon - Sat 11:00 - 19:00; Sun 12:00 - 17:00 GMT) ASAP ASAP to obtain a Return Authorization Number.

You must register with a phone number and email address where we can contact you, since there are cases where we will need your assistance in filing a claim.

We regret we cannot refund any postage charges incurred if you have changed your mind about your purchase.

The majority of Pixi orders are shipped and delivered via Hermes. We only ship on business days (Monday through Friday, excluding bank holidays). We currently offer the following shipping options:

Standard Shipping (£6 - UK domestic; £20 - international)

Most orders shipped via standard service are processed and shipped in 1 - 2 business days, depending on product availability.

Most UK domestic shipments are delivered within 2 - 7 business days from the order's ship date, depending on your delivery address.

Transit time on international shipments will vary depending on the destination, and some restrictions may apply. For more information please contact us.

Yes, we do, at a flat rate of £20. We also offer Free Shipping for orders over £35.00 . Transit time varies per country. Some restrictions may apply. For more information please contact us at customercare@pixibeauty.com .

Orders are shipped on business days only, Monday through Friday (excluding bank holidays).

Some items sold on pixibeauty.co.uk require special handling as specified by domestic and international regulations governing the transport of these items. Therefore, the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding.

We apologize but we no longer can ship to APO/FPO and PO Box addresses.

Next day and second day express shipments are currently not available.

We are currently unable to ship to APO/FPO and PO Box addresses. In order for us to facilitate delivery please kindly provide an alternative address for your order.

All orders are shipped from our warehouse in Manchester, United Kingdom.

Monday through Friday (excluding bank holidays) most orders are processed within 24 hours of receipt. Orders placed on Saturday and Sunday will be processed the following Monday.

Once an order is dispatched, it should arrive within 2-7 business days depending on your delivery address. Transit times for international shipments will vary depending on your country.

We have a passion for creating cruelty-free makeup and skincare products that bring out the natural beauty in all! Helping you achieve this is always our top priority.

To be eligible for a return, your product(s) must be unused, in the same condition that you received it, and in the original packaging.

Prior to returning your damaged item(s), please email us with your order number to obtain a Return Authorization Number as well as the return address. When returning your product please include the original packing slip.

We will refund the original form of payment within 48 to 72 hours of receiving your return.

Please note refunds are processed to your original payment method and can take up to 2-5 business days to reflect in your account, depending on your bank's policy.

We are happy to accept Visa, MasterCard, American Express & Discover Card. However, in some cases, credit cards with billing addresses outside the UK may get rejected by our processor.

For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.

We do not charge your credit card until the date we ship your merchandise to you. Orders are subject to verification and acceptance before shipping. We are not responsible for typographical errors.

20% VAT applies to all orders processed through Pixi's UK site.

All prices displayed already include VAT.

If you have other questions regarding Value Added Tax, please feel free to email our Customer Care Team at customercare@pixibeauty.com.

Our orders are shipped Delivered Duty Paid (DDP) which means Pixi Beauty covers the cost for potential duties and tax charges. However, customs within each country have their own regulations, which can cause additional charges that do not fall under DDP.

When ordering internationally, we advise customers to make sure they follow their destination country's guidelines for importing beauty products.

No, we do not store your credit card details.

The security of the information regarding your order is very important to us. All financial transactions are carried out via a secure payment gateway.

Once you are on the checkout page you will be able to enter your discount code.

If the discount code is valid, the offer will be reflected in your cart.

Only one code allowed per order.

Yes, we do! Our E-gift cards are a great way to gift a Pixi treat that you can be confident your loved one will enjoy. Simply select the amount of your choice, include a personal message and then add it to your cart to purchase online. Once purchased your E-Gift card will be emailed straight over to you, where you can then send it out to whoever you wish and when the time is right.

Please click here to be taken to our E-Gift Card shopping page.

Pixi does NOT test on animals, nor do we have any other parties, such as suppliers, conduct any animal testing on our behalf. Pixi uses only the highest quality ingredients which have a proven safety record.

Each pregnancy journey is unique and we always recommend consulting with your physician for advice on what to use during your pregnancy or when breastfeeding. Your physician will know your medical history best and can give their professional opinion on whether a product is safe to use after reviewing its ingredient list. All Pixi product ingredient lists can be found on the product pages on our website.

We know, we know - there's nothing worse than an out of stock item. The good news is you can quickly sign up for a back in stock email alert. The moment the item you want is available again, you are automatically sent an email with a “buy now” button to make your purchase.

Pixi products are produced in small batches. Please refer to the period-after-opening symbol (open jar symbol) on the label of the product. This symbol can be found on all our products near the back or bottom of the outer packaging and will have a written number of months or years inside the jar symbol. For example, it will state 12M for 12 months. This means that the product stays potent and fresh for 12 months after you open it.

For best results, products should always be stored with the cap on and in a cool, dark place for maximum shelf life.

Our Pixi Boutique London flagship store is located at 22a Foubert's Place, London, W1F 7PW.

Our Pixi Boutique US flagship store is located at the Westfield Century City Mall on 10250 Santa Monica Blvd, Los Angeles, CA 90067.

We make it easy to subscribe to your favourite Pixi products. You can customize and update your subscription settings anytime. All you need to do is simply subscribe to your favorite products and choose how regularly you would like to receive them. We alert you before each delivery or if there are any problems with your account, making it easy for you to keep track of your subscriptions. You can manage your subscription at any time from your account page, or reach out to Customer Service for additional support.

You can access your Customer Portal in two ways:

- Clicking the unique Customer Portal link sent to you in your Subscription Activation email.
- Logging into your Pixi account and clicking "Manage Subscription".

For more details about Subscription, please visit our Subscription FAQs HERE.

Pixi + Rewards is Pixi’s loyalty program that offers our loyal customers exclusive discounts and rewards. Redeem rewards with points earned from qualifying purchases.

Once a member of Pixi + Rewards, you can earn up to 5 points per each $1 spent shopping with us on the website. You can also earn points by completing activities in your Pixi + Rewards portal, such as entering your birthday and referring your friends to Pixi.

For any additional questions, please contact our Customer Care Team at customercare@pixibeauty.com

You can browse all our current open positions on Pixi's LinkedIn page which can be found here

We do wish you the best of luck in your job search and do let us know if there is anything else we can do to help.